Our Service

 

We hope you will never need them, but if you ever have a problem with your system, such as someone drilling through a wire, our team of engineers can come to the rescue.  

At Warmup, we manufacture our own heaters, not just import them, so we know how they work and we know how to fix them.  In addition, you will always have our market-leading warranties to rely on.

Our Warranties

Warmup® systems are the only heaters in the market accredited by all of these leading independent test institutions whose safety marks are recognised worldwide: ASTA BEAB, CE, KEMA, SEMKO, NEMKO, UL, GS and VDE.

Our confidence in our products allows you to enjoy two original and comprehensive backup policies with us.

Warmup® Undertile Heating systems carry a Lifetime Warranty. These heaters are warranted for the lifetime of the floor covering under which they are fitted, so you have greater peace of mind.

Our installation methods are straight-forward, but accidents do happen. For such instances, Warmup has in place a unique SafetyNet™ Installation Guarantee. 

If you have followed all recommended installation procedures in the installation manual, but unintentionally cut or damage your new heater before tiling, return the damaged heater to Warmup within 30 days with your original date sales receipt and we will replace any pre-tiled heater (maximum 1 heater) with another heater of the same make and model FREE!

NO OTHER COMPANY OFFERS THIS GUARANTEE.

Click here for more details on our warranties.