Lifetime Warranty

The UNDERFLOOR HEATER is warranted for the LIFETIME of the floor covering under which it is fitted, except as provided below (and your attention is drawn to the exclusions listed at the end of this guarantee).

This lifetime warranty applies:

(1) Only if the unit is registered with Warmup within 30 days after purchase.  Registration can be completed by filling out the card accompanying this guarantee.  In the event of a claim, proof of purchase is required, so keep your invoice and receipt – such invoice and receipt should state the exact model that has been purchased;

(2) only if the heater has been earthed and protected by a Residual Current Device (RCD) at all times:

Thermostats are guaranteed for a period of 3 YEARS from the date of purchase, except as provided below.

Neither guarantee continues if the floor covering over the heater(s) is damaged, lifted, replaced, repaired or covered with subsequent layers of flooring.

The guarantee period begins on the date of purchase.  Registration is confirmed only when a letter of confirmation is sent by Warmup PLC.

During the period of the Guarantee Warmup will arrange for the heater to be repaired or (at its discretion) have parts replaced free of charge.  The cost of repair or replacement is your only remedy under this guarantee which does not affect your statutory rights.  Such cost does not extend to any cost other than direct cost of repair or replacement by Warmup and does not extend to costs of relaying replacing or repairing any floor covering or floor.

If the heater fails due to damage caused during installation or tiling, this guarantee does not apply.  It is therefore important to check that the heater is working (as specified in the installation manual) prior to tiling.

WARMUP PLC SHALL IN NO EVENT BE LIABLE FOR INCIDENTAL OR CONSEQUENTIAL DAMAGES, INCLUDING BUT NOT LIMITED TO EXTRA UTILITY EXPENSES OR DAMAGES TO PROPERTY.

WARMUP PLC is not responsible for:

1. Damage or repairs required as a consequence of faulty installation or application.
2. Damage as a result of floods, fires, winds, lightning, accidents, corrosive atmosphere or other conditions beyond the control of Warmup PLC.
3. Use of components or accessories not compatible with this unit.
4. Normal maintenance as described in the installation and operating manual, such as cleaning thermostat.
5. Parts not supplied or designated by Warmup.
6. Damage or repairs required as a result of any improper use, maintenance, operation or servicing.
7. Failure to start due to interruption and/or inadequate electrical service.
8. Any damage caused by frozen or broken water pipes in the event of equipment failure.
9. Changes in the appearance of the product that does not affect its performance.